FAQ Page — Maverick Avenue

The Item I want is "Sold Out" will you restock it?

We know how annoying it can be when you go to purchase an item and you see the item is sold out. Although we cannot guarantee that once an item is sold out it will be restocked, we do often restock old favorites. If you would like to be notified once the product becomes available again, please subscribe to our e-mail list.

Can I modify Or cancel an order?

Because we want to ensure that you receive your order as quickly and accurately as possible, please contact us as soon as possible via e-mail (info@maverickavenue.fashion) with your order number in the subject line and we will do our best to accommodate you.

How do I check the status of my order?

Once your order ships, an email will be sent to you containing tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with USPS.

Have you received my store credit/exchange items and how long does it take to show in my account?

Please allow up to 10 business days for us to receive your return. An email will be sent to you once the store credit/exchange is processed. If you have not received an email within 10 days of us receiving the package, please contact our customer service team and we will be happy to assist you.

What are your shipping options within the united states?

All pieces are custom made and can take 12-14 business days to ship. We ship worldwide. Merchandise in stock will be sent within 1 business day of payment and will take 2-4 business days for standard delivery anywhere within the United States. Standard International shipping will take 10-20 business days. Please allow up to 4-6 weeks for pre-order items.

How do I know if my order has been placed?

After your purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. You will see a page that says “Thank you for your order, here is your order number.” Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.

How do I exchange my items?

Please be sure to read our store policy before sending items back to make sure they are eligible to be exchanged or receive a store credit. Any store credit that is not used within 30 days of original order purchase will be invalid

We do suggest you send the items back with a tracking number as we are not held liable for packages that are lost in transit on its way back to us.

Maverick Avenue is not responsible for any shipping and handling fees.

What is the return policy?

We DO NOT accept returns only exchanges.